Even the best standing desks can develop issues over time. Whether your desk is brand new and behaving unexpectedly or you've been using it for years and noticed changes, knowing how to troubleshoot common problems saves time, frustration, and potentially expensive service calls. Many issues have simple solutions you can implement yourself.
This comprehensive troubleshooting guide covers the most common standing desk problems Australian users encounter, explains their likely causes, and provides step-by-step solutions. Before attempting any repairs, always consult your desk's user manual and contact the manufacturer if your desk is under warranty.
Desk Won't Move at All
When your standing desk completely stops responding to height adjustment commands, work through these checks systematically.
Check Power Connection
The most common cause is a loose power connection. Check that the power cord is securely plugged into both the wall outlet and the control box (usually located under the desk). Connections can work loose over time, especially on desks that get moved or adjusted frequently. Unplug and firmly reconnect both ends.
Test the Outlet
Verify the power outlet is working by plugging in another device. If the outlet is controlled by a wall switch, ensure it's in the on position. Try a different outlet if possible.
Check for Error Codes
If your control panel has a display, look for error codes. Most desks show specific codes for different problems—consult your manual for their meanings. Common codes indicate issues like motor overload, controller errors, or height sensor problems.
Perform a Reset
Many desks require periodic resets, especially after power interruptions. The standard reset procedure for most desks: unplug the power cord, wait 30 seconds, plug it back in, then hold the down button continuously for 10-20 seconds until the desk reaches its minimum height and possibly beeps. This recalibrates the desk's position sensors.
If your desk suddenly stopped after heavy use, it may have triggered thermal protection. Wait 15-30 minutes for the motors to cool before trying again. If this happens frequently, you may be overloading the desk's weight capacity.
Desk Moves Unevenly
When one side of your desk raises or lowers before the other, you're experiencing desynchronisation between the legs. This is common and usually easy to fix.
Reset the Synchronisation
Perform a full reset as described above—this often resolves synchronisation issues. The reset procedure recalibrates both legs to the same reference point. Some desks have a specific "sync reset" procedure in addition to the standard reset.
Check for Obstructions
Ensure nothing is preventing smooth movement of either leg. Cables caught in the mechanism, objects under the desk, or friction from carpet can cause one leg to lag behind the other. Clear any obstructions and test again.
Verify Level Surface
If your floor is uneven, the desk may struggle to maintain synchronisation. Use a spirit level to check both the floor and desktop. Adjust the desk's levelling feet if equipped, or place shims under the legs on an uneven floor.
Excessive Wobble
Some wobble at standing height is normal for all standing desks, but excessive movement indicates a problem that should be addressed.
Tighten All Hardware
Over time, bolts and screws loosen from vibration and normal use. Systematically check and tighten all accessible hardware: desktop mounting bolts, crossbar connections, leg joints, and foot pad screws. Use the tools provided with your desk (usually Allen keys) and tighten firmly without over-torquing.
Check Crossbar Alignment
The crossbar connecting your desk legs is critical for stability. Ensure it's properly seated and the connections are tight. Some crossbars have telescoping sections that should be locked at the correct width—verify these are secure.
Evaluate Desktop Mounting
If the desktop itself is loose on the frame, wobble amplifies at the work surface. Check that all desktop mounting screws are present and tight. Some desks require the desktop to be re-secured after initial settling.
Overloading your desk increases wobble significantly. If you've recently added equipment, calculate your total load and compare it to your desk's rated capacity. Removing weight often reduces wobble noticeably.
Unusual Noises
Standing desk motors should produce a consistent, low hum during operation. New or changing sounds warrant investigation.
Clicking or Popping Sounds
Occasional clicks when starting or stopping are normal for many desks. However, continuous clicking during movement may indicate loose internal components or worn gears. Check all external hardware first, then contact support if clicking persists.
Grinding Noises
Grinding typically indicates debris in the lifting mechanism or worn components. Inspect the visible column surfaces for dust buildup or debris and clean with a dry cloth. If grinding continues, the internal mechanism may need professional service.
Squeaking or Creaking
Squeaks often come from metal-on-metal contact at joints. Try tightening all hardware connections. If squeaking comes from the lifting columns, clean the outer column surfaces—but do not apply lubricant unless specifically recommended by your manufacturer, as some lubricants attract dust that accelerates wear.
Control Panel Issues
Problems with the control panel can range from unresponsive buttons to incorrect display readings.
Unresponsive Buttons
If specific buttons don't respond, check the cable connection between the control panel and control box. Disconnect and reconnect firmly. If the panel is detachable, try removing and reattaching it. Persistent button failures typically require panel replacement.
Incorrect Height Display
If the displayed height doesn't match actual height, perform a reset to recalibrate the sensors. Some desks allow manual height offset adjustment in settings. Significant display errors after reset may indicate faulty height sensors requiring service.
Memory Presets Not Working
First, verify you're programming presets correctly by consulting your manual—procedures vary by brand. After a desk reset, you'll typically need to reprogram your presets. If presets won't save at all, there may be a settings lock enabled or the control panel's memory may be faulty.
Anti-Collision Triggering Falsely
If your desk stops frequently during movement without encountering obstacles, the anti-collision system may be too sensitive or malfunctioning.
Adjust Sensitivity
Many desks allow anti-collision sensitivity adjustment. Check your manual for instructions—typically you'll access a settings mode via button combinations on the control panel. Reduce sensitivity if false stops are common, but don't disable the feature entirely.
Check for Hidden Obstructions
Sometimes cables or other items lightly brush against the desk during movement, triggering the anti-collision system. Inspect the full travel path of your desk, including behind and beneath, for anything that might contact it during height changes.
Test the System
Verify the anti-collision is actually working by deliberately placing a soft object in the desk's path. If the desk fails to stop, contact your manufacturer—a non-functional safety system should be addressed promptly.
When to Contact Professional Support
Some issues require manufacturer intervention or professional repair. Contact support if you experience persistent problems after trying the troubleshooting steps above, any signs of electrical issues (sparks, burning smell, smoke), complete motor failure (no sound or vibration when buttons pressed), physical damage to the frame or mechanisms, or issues while under warranty (attempting repairs may void coverage).
Before contacting support, note your desk model number, purchase date, and a detailed description of the problem. Having this information ready speeds up the support process.
Most standing desk problems have straightforward solutions that don't require professional service. By systematically working through these troubleshooting steps, you'll often resolve issues quickly and save both time and money. Regular maintenance—keeping hardware tight, cables managed, and surfaces clean—prevents many problems before they start.